Refund policy

Refund Policy

1. Right of Withdrawal In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, please contact us at [your email address] before the withdrawal period expires.

2. Conditions for Returns To be eligible for a return, items must be:

Unused and in their original condition
In the original packaging
Accompanied by proof of purchase

Please note that jewelry and accessories that have been worn or altered may not be eligible for return for hygiene reasons.

3. How to Return To initiate a return, contact us at jannika@neracollective.com with your order number and reason for return. We will provide you with return instructions. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

4. Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 14 days.

5. Faulty or Incorrect Items If you received a damaged, defective, or incorrect item, please contact us within 30 days of delivery. We will arrange a replacement or full refund at no additional cost to you.

6. Non-Returnable Items The following items cannot be returned: